INFORMATION & BORROWERS’ SERVICES ASSISTANT MANAGER (PT)
(Senior Library Assistant) PT
Under the direction of the Information and Borrowers Services Manager (IBSM), the Information and Borrowers Services Assistant Manager (IBSAM) provides reference, reader’s advisory, and technology training to the general public. This position has some supervisory responsibilities.
DUTIES, FUNCTIONS, RESPONSIBILITIES
• In the absence of the Information and Borrowers Services Manager (IBSM), the Assistant Information and Borrowers Services Manager (IBSAM) is responsible to act in the former’s place except regarding personnel matters. The IBSAM reports to the IBSM on the status of the department on the first day of her/his return.
• Provides Reference, Readers Advisory and Circulation Services to patrons of all ages.
• Provides assistance to patrons with eBook reader devices and other mobile technologies as needed.
• Provides OPAC instruction to patrons.
• Assists patrons with the use of the Internet, downloadable materials, databases and other digital and print resources.
• Manages the library’s ILL function.
• Coordinates the Book a Librarian program to fulfill patron training needs especially in the areas of technology with eBook readers and other mobile devices and social media. Assists in the development of the program’s publicity. Oversees the scheduling of patron appointments with appropriately trained staff.
• Supervises and schedules the library shelvers.
• Trains new and existing staff as requested.
• Creates, compiles and designs departmental publicity.
• Stays up-to-date on professional developments through participation in professional organizations, workshops and other continuing education opportunities.
• Performs additional duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
• Possess a proactive customer service orientation.
• Enthusiasm for breaking new ground.
• Demonstrates creativity, flexibility, and a positive attitude.
• Has the ability to exhibit good judgment and establish effective working relationships with staff, patrons and members of community organizations.
• Thorough knowledge of library and library procedures.
• Ability to comprehend, analyze and interpret policies and procedures of the library.
• Possesses an ability to train others.
• Exercises leadership and motivates others.
• Demonstrates good communications skills both verbal and written.
• Ability to work independently.
• Strong organizational skills.
• Ability to maintain established library records and files.
• Ability to manage multiple projects on a deadline.
• Working knowledge of mobile technologies. Ability to adjust quickly to changes in formats, programs and hardware.
• Knowledge of and familiarity with reference tools and electronic resources needed to answer informational questions.
• Knowledge of fiction and nonfiction works to establish readers’ advisory tools.
• Customer service experience.
• College degree highly desired.
• One year of supervisory experience.
• Proficiency in all Microsoft Office software including Word, Excel, and Publisher.
• Working knowledge of WordPress or other comparable program.
• Working knowledge of GoogleDocs.
• Familiarity with Smartphone, iPad or other tablet, and eBook reader devices.
• Knowledge of social media networking tools.
• Previous library experience.
• Experience using the Polaris system.
Mail a current resume and a cover letter describing your interest and qualifications to Pat Kennedy Grant at email@example.com by March 22, 2016.